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Going for the Gold: What it Takes to Really Win in Outsourcing
Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner--the keys to success--with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they anticipated at the outset.
The Art of Governance
Companies take great care in selecting their suppliers. But after they outsource, many don't devote any more time or effort to the original business challenge because they believe it's now the outsourcer's challenge. Mike Atwood believes this is a major mistake. Read why.
The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing
Some operating models clash with outsourcing's ability to achieve objectives. Here's a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!
Consortia Buying: A Revolutionary Trend in Outsourcing
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
A Surprising New Study: SLAs Now Have Teeth
A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.
The CON-fidence-Games Aspect of Outsourcing Arrangements
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what the parties need to do to win.
What Causes Outsourcing Failures?
Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center's 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles and several downloadable research papers on the topic of failure.
Point of Return: From Good to Great in Outsourcing Value
As a buyer's business environment evolves over time, the original service level agreements need to be re-examined to make sure they are still appropriate for new objectives. Here's how Sovereign Bank and Trammell Crow Company jointly undertook to refresh their relationship to ensure it would continue to be mutually beneficial and produce the desired value.
Partnering for Performance
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Why You Should Consider Restructuring Your Value Chain
New feature on topics based on key words our readers are searching in Outsourcing Center's search engine. This month's words: value chain.
Offshore Outsourcing Helps Mid-Tier Banks
BANKING TRENDS: Mid-tier survival tactics
Should You Increase the Scope of Your HR Outsourcing?
Your first venture into HR outsourcing is successful. Now you want to add more functions. Peter Bendor-Samuel shares five tips to add scope.
Part 3: A Diamond In The Rough - Governance: Protecting the Crown Jewels of Procurement Outsourcing
Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship's success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.
The Everest Health CheckSM: How to Get Maximum Value From Your Outsourcing Relationship
A successful outsourcing relationship has more components beside price
and service levels. Buyers who also are concerned about strategic alignment
and governance do better. A new Everest tool -- the Health CheckSM --
helps users determine the health of their relationships.
Lifting the Winner's Curse
Unlike most auctions, both buyers and service provicers in an IT outsourcing
transaction pay if the winning service provider offered an irrational
price to get the deal. Stephen Dunn offers tips to buyers on how to avoid
the winner's curse.
The Importance of Buyer
Flexibility: Helping Them Help You
Sometimes buyers exert inflexible controls over their service providers. Although well intentioned, these controls often result in hidden costs and barriers to value creation. Learn how to avoid this mistake.
No Dress Rehearsals
What makes an outsourcing relationship work? A perfectly executed contract
is NOT the answer. An outsourcing arrangement is a long-term relationship
whose expectations and attitudes must be realistic. Here's how to do
it
right.
Governance Mistakes Can
Undermine a Valuable Outsourcing Relationship
Governance is crucial to outsourcing success. Peter Bendor-Samuel points
out five mistakes to avoid.
The Dirty Dozen: 12 Outsourcing
Mistakes and How to Avoid Them
Everest Group has a busy remediation practice. As the marriage counselor
of souring outsourcing relationships, they've seen some universal mistakes.
Peter Bendor-Samuel discuss the 12 most common.
Planning for an Outsourcing
Evaluation
An outsourcing evaluation should follow a disciplined, managerial approach
from planning through negotiation and implementation, to ongoing management
of the relationship.
SLAs That Work
Service level agreements (SLA) are crucial to ASP buyers. SLAs create
structure for the relationship and help both parties measure performance.
But how do you write an SLA? How do you monitor them? Who is responsible
for managing the SLAs?
Ingredients for a
Successful Alliance
Outsourcing relationships work well when each company is able to focus
on its core competency. The outcome is even more successful when each
firm is a leader in its field. This relationship displays the powerful
results when a buyer leverages the best-in-class expertise of a supplier.
It is an enlightening case study in how companies should outsource their
telecommunications.
Developing a Partnership
It is fairly difficult to get a solid business relationship established and defined in a contract, and also allow for the required need for change, says Dave Burkett, president of Compass America.
Teaming For Success in
Business Process Outsourcing
Historically, outsourcing relationships were simpler and more straightforward. There were buyers and sellers, and the roles of each were clearly defined.
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